I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Shipping date for pre-order can be checked on the product page.
for ready stock, once you place your order, we will ship out the order within 24 hours from our warehouse in Malaysia.
Once your order is shipped,
For West Malaysia, you will receive your delivery in 3-5 working day(s).
For East Malaysia, you will receive your delivery in 7-9 working days.
HOW LONG IS THE SHIPPING TIME?
Malaysia: 3-10 working days
Singapore: 10-14 working days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
Once your order is shipped, you will receive a tracking number via email or SMS.
Tracking number may have delayed updates due to transit so if you do not receive your order after 10 working days upon receiving your tracking number. Do let us know! Otherwise, your order is well on their way.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 12 hours after creating it for the cancellation to be applied. All you need to do is send us an email with the subject line "CANCEL" at firstname.lastname@example.org.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us. We will gladly help within 24 hours!