We are based in Penang, Malaysia. We ship all orders from our warehouse in Penang, unless otherwise stated.
We offer domestic delivery within Malaysia and international delivery to Singapore.
Shipping date for pre-order can be checked on the product page.
Shipping date for ready stock, we will ship out the order within 1 - 3 working days after order is placed.
Once order is shipped, For West Malaysia, you will receive your delivery in 3-5 working day(s). For East Malaysia, you will receive your delivery in 7-9 working day(s).
Our products are shipped directly from our warehouses, no self-pickup service is available.
Once your order is shipped, you will receive a tracking number via email or SMS.
Tracking number may have delayed updates due to transit so if you do not receive your order after 10 working days upon receiving your tracking number. Do let us know! Otherwise, your order is well on their way.
Trial & Return
If your spine isn’t 100% satisfied with the Spine-Series Cushions within 14 days, send it back. No questions asked.
Within the trial period, if you decide to return it, simply submit your return request through spinelief.com/a/returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be issued within 1-3 business days.
Please rest assured that we do not resell any of the products which are returned to us. All returned products are donated to charity, that is after close inspection by our charity partners. So all products you receive are completely new.
Spine-Series Cushion Questions
Spine-Series Cushion is a complete support and relief cushion set for your all-day sitting posture. It consists of SpineFoam™ Coccyx Seat Cushion, SpineSupport™ Lumbar Cushion and SpineBase™ Footrest Cushion.
Spine-Series Cushion is made with German BASF Certified Memory Foam. The high-density, Grade-A memory foam is reformulated and engineered based on Malaysian's BMI. Whether you're as light as baby or as heavy as the rock, it'll maintain its shape and quality for much longer than conventional foam cushions!
Trick question. The answer is BOTH! The Spine-Series Cushion has the ideal ratio of softness, firmness and support most people want. It's a delicate balance, but we got it right!
Yes! It does help with reducing the discomfort related to sitting down for extended periods of time. At the same time, it prevents the symptoms from getting worse.
With the help of our ergonomic cushions, you can easily develop a good sitting posture. Maintaining a good sitting posture is the key prevention of spinal related diseases such as sciatica, slipped disc, and scoliosis.
SpineFoam™ Coccyx Seat Cushion
Length: 45.5 CM Height: 6 CM (Average) Width: 36 CM Weight: 1.2 KG
SpineSupport™ Lumbar Cushion
Length: 42 CM
Height: 27 CM (Average)
Width: 13 CM Weight: 0.6KG
SpineBase™ Footrest Cushion
Length: 45 CM Height: 14/10/4 CM (Adjustable) Width: 30 CM Weight: 0.9KG
Bring it anywhere you like!
They are lightweight and portable. You can sit comfortably wherever you like, your car seat, office, living room or just sit on the floor.
Yes, it does come with outer cover. The outer cover can be unzipped and removed for cleaning. It can be either machine washed on a gentle cycle with cold water or hand washed.
The inner foam is not washable, do not wash the foam! There is a fixed sub cover designed to keep the foam clean.
Outer cover is machine-washable. The inner foam can be spot cleaned only using a slightly-damp cleaning cloth and air-dry it naturally.
Deep Relief Cream Questions
SpineLief Deep Relief Cream is an anti-inflammatory topical cream for muscle, joint and mild nerve pain.
It contains 9 natural plant-based active ingredients, including Myrrh Oil, Dragon’s Blood Extract, Safflower Extract, Capsicum Extract, Menthol, Camphor, Shea Butter, Peppermint Oil & Eucalyptus.
Providing 3x powerful inflammatory properties compared to topical analgesic cream on the market. Safflower Extract, Dragon's Blood Extract, and Myrrh Oil are clinically proven as powerful and rare anti-inflammatory ingredients. Pack & work together as Trio-Action Formulation : Reduce target inflammation, increase blood flow & promote healing and recovery.
Deep Relief Cream is blended in a base of natural moisturizing emollients that leave your skin feeling soft and not greasy.
Clean and dry the desired area, then apply generous amounts of cream by massaging it until fully evenly spread and absorbed by the skin. Apply to affected area 2-4 times daily or as required.
You can vary the amount of cream according to different areas of the body. Some areas with thicker skin might require a larger amount of cream to be effective. Such as arms, legs, and back.
1 Tube is 50ml. It can last you about 10-14 days, if apply twice daily.
The ingredients in Deep Relief Cream are safe for women. It does not contain any substance that can cause hormonal imbalance.
Always consult with your doctor. In general our formula is safe to use while nursing with the precaution of not applying near or around the breast areas.
Deep Relief can be used for children over the age of 12 years old. For children younger than 12 years old, parents should ask advice from doctor.
Deep Relief Cream contains Safflower Extract. If you are sensitive to chrysanthemums, please consult with your doctor before use.
Deep Relief Cream is suitable for patients after surgery. However, please consult with your doctor or nurse before use.
Deep Relief Cream does not contain any harmful chemicals including hormones and steroids. Therefore it is safe and will not harm your skin.
Please avoid applying on wounds. The wound needs to be completely healed before applying.