Frequently Asked Questions
Order & Delivery
We are based in Penang, Malaysia. We ship all orders from our warehouse in Penang, unless otherwise stated.
We offer domestic delivery within Malaysia and international delivery to Singapore.
Shipping date for pre-order can be checked on the product page.
Shipping date for ready stock, we will ship out the order within 1 - 3 working days after order is placed.
Once order is shipped,
For West Malaysia, you will receive your delivery in 3-5 working day(s).
For East Malaysia, you will receive your delivery in 7-9 working day(s).
Our products are shipped directly from our warehouses, no self-pickup service is available.
Once your order is shipped, you will receive a tracking number via email or SMS.
Tracking number may have delayed updates due to transit so if you do not receive your order after 10 working days upon receiving your tracking number. Do let us know! Otherwise, your order is well on their way.
Trial & Return
If your spine isn’t 100% satisfied with the Spine-Series Cushions within 14 days, send it back. No questions asked.
You can refer to this website for more detail: www.spinelief.com/pages/14-day-return
SpineFoam™ Coccyx Seat Cushion, SpineSupport™ Lumbar Cushion and SpineBase™ Footrest Cushion.
You can refer to this website for more detail: www.spinelief.com/pages/14-day-return
Within the trial period, if you decide to return it, simply submit your return request through spinelief.com/a/returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be issued within 1-3 business days.
Please rest assured that we do not resell any of the products which are returned to us. All returned products are donated to charity, that is after close inspection by our charity partners. So all products you receive are completely new.
Spine-Series Cushion Questions
Spine-Series Cushion is a complete support and relief cushion set for your all-day sitting posture. It consists of SpineFoam™ Coccyx Seat Cushion, SpineSupport™ Lumbar Cushion and SpineBase™ Footrest Cushion.
Spine-Series Cushion is made with German BASF Certified Memory Foam. The high-density, Grade-A memory foam is reformulated and engineered based on Malaysian's BMI. Whether you're as light as baby or as heavy as the rock, it'll maintain its shape and quality for much longer than conventional foam cushions!
Trick question. The answer is BOTH! The Spine-Series Cushion has the ideal ratio of softness, firmness and support most people want. It's a delicate balance, but we got it right!
Yes! It does help with reducing the discomfort related to sitting down for extended periods of time. At the same time, it prevents the symptoms from getting worse.
With the help of our ergonomic cushions, you can easily develop a good sitting posture. Maintaining a good sitting posture is the key prevention of spinal related diseases such as sciatica, slipped disc, and scoliosis.
SpineFoam™ Coccyx Seat Cushion
Length: 45.5 CM
Height: 6 CM (Average)
Width: 36 CM
Weight: 1.2 KG
SpineSupport™ Lumbar Cushion

Length: 42 CM
Height: 27 CM (Average)
Width: 13 CM
Weight: 0.6KG
SpineBase™ Footrest Cushion
