Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return,

  • your item must be in the same condition that you received it, with tags, and in its original packaging. 
  • Make sure all of the returned items are in the box/postage flyer, to avoid damage to the parcel during transportation. 
  • Original shipping charges are non-refundable.
  • You are responsible for the charges of the return shipping.


To start a return, you can submit your return request through here. If your return is approved, you will get a confirmation email with the shipping guidelines. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@spinelief.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.